Privacy Policy

Introduction

Diamond Care Infotech W.L.L (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.dcibh.com (the “Site”) and use our services.

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

This Privacy Policy applies to information we collect on our website, through email, text, and other electronic communications, as well as offline interactions.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you register on the Site, express interest in obtaining information about us or our products and services, participate in activities on the Site, or otherwise contact us. The personal information we collect may include:

• Name, email address, phone number, and mailing address
• Account login credentials (username and password)
• Payment information (credit card details, billing address)
• Demographic information (age, gender, location)
• Profile information and user-generated content
• Communications and correspondence with us

Usage Information

We automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include:

• Device and browser information (IP address, browser type, operating system)
• Usage data (pages visited, time spent on pages, links clicked)
• Location information (general geographic location based on IP address)
• Referral source (how you found our website)
• Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect for various business purposes, including:

1. To Provide and Maintain Our Services: Processing your transactions, managing your account, and delivering the products and services you request.
2. To Improve Our Services: Analyzing usage patterns to enhance user experience, develop new features, and optimize our website performance.
3. To Communicate With You: Sending administrative information, responding to inquiries, and providing customer support.
4. For Marketing Purposes: Sending promotional materials, newsletters, and special offers (with your consent where required by law).
5. For Security and Fraud Prevention: Detecting and preventing fraudulent activities, unauthorized access, and other security incidents.
6. To Comply With Legal Obligations: Meeting regulatory requirements, responding to legal requests, and protecting our rights.

Data Sharing and Disclosure

We may share your information in the following situations:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

Business Transfers

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Legal Requirements

We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or subpoena.

With Your Consent

We may disclose your personal information for any other purpose with your explicit consent.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure.

Our security measures include:

• Encryption of data in transit using SSL/TLS technology
• Regular security assessments and vulnerability testing
• Access controls and authentication procedures
• Employee training on data protection practices
• Incident response and breach notification procedures

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate or incomplete information.

Deletion

You may request that we delete your personal information, subject to certain exceptions provided by law.

Opt-Out of Marketing

You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or by contacting us directly.

Data Portability

You may have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the information provided in the Contact Us section.

Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. When you access the Site, your personal information is not collected through the use of tracking technology.

Types of cookies we use:

• Essential Cookies: Required for the operation of our website
• Analytics Cookies: Help us understand how visitors interact with our website
• Functionality Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Most web browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the Site.

Third-Party Links

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website.

Children’s Privacy

We do not knowingly solicit information from or market to children under the age of 13. If we learn that we have collected personal information from a child under age 13 without verification of parental consent, we will delete that information as quickly as possible. If you believe we might have any information from or about a child under 13, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the revised policy on the Site.

We will notify you of any material changes by:

• Posting a prominent notice on our website
• Sending an email to the address associated with your account
• Updating the “Last Updated” date at the top of this policy

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

Email	info@dcibh.com
Phone	+973 17671504
Address	Shop No.1, Building No.112, Road No.61, Block No. 207, Muharraq, Kingdom of Bahrain
Website	www.dcibh.com

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.